Multi-Branch Hospital Management System
Unified HMS for OPD, IPD, Pharmacy & Lab Across 5 Branches
From paper records and 3-hour waits to digital workflows and 25-minute visits — across 5 hospital branches.
Who We Built This For
Sunrise Hospitals operates a 5-branch hospital network that had relied on paper records and disconnected per-branch systems for years. As patient volume grew, the lack of a unified system began causing billing errors, duplicated records, and long patient wait times — problems that compounded across branches with no shared visibility into capacity or patient history.
What We Set Out to Build
Sunrise Hospitals needed a single Hospital Management System that could unify operations across all 5 branches — replacing paper records and fragmented per-branch tools with one digital backbone covering outpatient (OPD) and inpatient (IPD) management, pharmacy, lab, billing, and patient records.
At the core of the system is a digital patient record that follows the patient across any branch — a doctor at one location can instantly access a patient's history, test results, and prescriptions from a visit at another branch, eliminating duplicated tests and miscommunication. AI-powered appointment scheduling balances doctor availability and patient demand across the network, dramatically cutting the wait times that had become a chronic complaint.
Pharmacy and lab modules are fully integrated into the patient workflow — prescriptions generated during a consultation flow directly to the pharmacy queue, and lab orders sync automatically with results posting back to the patient's digital record the moment they're ready. A companion Flutter app gives patients visibility into their own appointments, test results, and billing, closing the loop between hospital operations and the patient experience.
Project Facts
Tech Stack
What Needed to Be Solved
Sunrise Hospitals' 5-branch network ran on paper records and disconnected per-branch systems, causing billing errors, duplicated patient records, and average wait times of 3 hours per visit. As patient volume grew, these inefficiencies compounded, creating administrative overhead and a deteriorating patient experience that risked the network's reputation and growth.
Paper records meant a patient's history was inaccessible at any branch other than where it was originally created, causing duplicated tests and fragmented care
Manual appointment scheduling led to average wait times of 3 hours per visit, with no system-wide view of doctor availability across branches
Billing errors were common due to manual data entry and a lack of integration between consultation, pharmacy, and lab charges
Pharmacy and lab orders were handled on separate, disconnected systems, slowing down prescription fulfillment and result delivery
Hospital administrators had no consolidated view of bed occupancy, staff workload, or patient flow across the 5-branch network
Patients had no way to check their own appointment status, test results, or bills without calling or visiting the hospital in person
Inside the Platform
Every module is purpose-built to replace a standalone tool — unified in one workspace.
- Unified outpatient & inpatient workflows
- Real-time bed occupancy across 5 branches
- Admission, transfer & discharge tracking
- Cross-branch patient record access
- Doctor & nurse shift scheduling
- Network-wide doctor availability view
- AI-balanced scheduling to cut wait times
- Automated reminders & rescheduling
- Walk-in vs. scheduled queue management
- No-show prediction & overbooking logic
- Prescription-to-pharmacy auto-routing
- Lab order tracking with live status
- Results auto-posted to patient record
- Inventory & stock-level management
- Billing integration across departments
- Appointment booking & status tracking
- Digital test results & prescriptions
- Bill viewing and online payment
- Visit history across all branches
- 4.7★ rated patient experience
Everything in One Workspace
Unified Digital Records
A single patient record accessible across all 5 branches, eliminating duplicated tests and fragmented care history.
AI Appointment Scheduling
Network-wide scheduling that balances doctor availability and patient demand, cutting average wait times from 3 hours to 25 minutes.
Bed & Capacity Management
Real-time visibility into bed occupancy and capacity across all branches, supporting better admission and transfer decisions.
Integrated Pharmacy
Prescriptions route automatically from consultation to pharmacy fulfillment, with inventory tracking built in.
Lab Order & Results Sync
Lab orders and results sync automatically with patient records, removing manual handoffs between departments.
Integrated Billing
Billing pulls automatically from consultation, pharmacy, and lab charges, reducing manual entry errors.
Patient Mobile App
A Flutter app giving patients direct access to appointments, results, and bills — rated 4.7 stars by users.
Admin Dashboard
Network-wide operational dashboard giving administrators visibility into patient flow, staffing, and performance across all 5 branches.
How We Built It
Network Architecture & Data Model
Designed the unified patient record architecture and multi-branch data model, ensuring every branch could read and write to a single source of truth.
OPD/IPD & Bed Management
Built the outpatient and inpatient management modules, including admission, transfer, discharge tracking, and real-time bed occupancy across all branches.
AI Scheduling Engine
Developed the AI-powered appointment scheduling engine balancing doctor availability and patient demand network-wide to cut wait times.
Pharmacy, Lab & Billing Integration
Integrated pharmacy and lab modules directly into the patient workflow, with automatic billing reconciliation across all departments.
Patient App & Network Rollout
Built and launched the patient-facing Flutter app, then rolled out the full system across all 5 branches with staff training and phased migration.
Full Scope of Work
Built a unified digital patient record accessible across all 5 hospital branches
Developed OPD and IPD management modules with real-time bed occupancy and admission tracking
Built an AI-powered appointment scheduling engine to balance demand and cut wait times network-wide
Integrated pharmacy fulfillment directly into the prescription workflow with inventory tracking
Built lab order tracking with automatic result posting back to the patient digital record
Developed integrated billing pulling automatically from consultation, pharmacy, and lab charges
Built a Flutter patient app for appointment booking, results viewing, and bill payment
Delivered a network-wide admin dashboard for operational visibility across all 5 branches
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